Concierge
Returns & exchanges
Easy 7-day returns on eligible items. We want you to love every purchase.
7-day return window from delivery date on eligible full-price items.
Return process
- 1
Request a return
Email concierge@ouyiatelier.com with your order number within 7 days of delivery.
- 2
Receive a label
We send a prepaid return label for eligible domestic orders.
- 3
Ship your item
Pack items unworn with tags attached and drop off within 5 days.
- 4
Refund processed
Refunds appear on your original payment method within 5–10 business days.
Eligibility
- Items must be unworn, unwashed, and include original tags
- Footwear must be tried indoors on clean surfaces only
- Final sale, gift cards, and personalized items are non-returnable
- Exchanges subject to availability — contact us to reserve your size