Frequently asked questions
Quick answers about orders, payments, shipping, and account support.
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Frequently asked questions
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How long does shipping take?
Standard shipping takes 5–7 business days. Express options deliver in 2–3 business days. International timelines vary by destination.
Can I change or cancel my order?
Contact us within 2 hours of placing your order. Once processing begins, changes may not be possible.
What is your return policy?
Eligible unworn items with tags may be returned within 7 days of delivery. Sale items marked final sale are excluded.
Which payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Klarna where available.
How do I track my order?
Use the Order Tracking page with your checkout email and order number, or the link in your shipping confirmation email.
Do you offer gift wrapping?
Gift packaging is not available yet. Digital gift cards are coming soon — join the waitlist on the Gift Cards page.